Healthcare Practice (I.M.H.O.)

This page contains an archive of all entries posted to Steven H. Stumpf, EdD in Healthcare Practice. They are listed from oldest to newest.

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Healthcare Practice (In My Humble Opinion)

September 6, 2007

Collecting survey data online has benefits

I received an email request online%20health%20survey.jpg last week from my health insurer to complete an online survey. Providers and insurers are required to collect and report "quality" information. The process can be costly (in person hours and/or $$) if sound survey principles are employed. Insurers have deeper pockets than provider groups so outcomes for insurers often have more defensible arguments where reliability and validity are concerned. I wrote an article for a professional magazine in 2000 describing cost effective and reasonable shortcuts for providers.

The best choice today for insurers and providers is to conduct the survey online. If information is required the applications are almost without limit.

The practice of surveying healthcare organizations to determine what everyone is paying for a certain medical service (e.g., hospitalist, interventional cardiologist) is a very good idea whose value and utility is often overlooked. This is a Fair Market Value survey. Organizational diligence in surveying the market, in many cases, supports compliance with regulations governing the purchase of services from third-parties, many of whom are also potential referral sources for patients. In order to encourage survey participation certain tactics can be employed. Respondent identity is confidential or even anonymous, known only to the survey consultant. Quid pro quo works, i.e., complete the survey and I will share the blinded report with you. Challenges remain including (1) finding the person with the information; (2) persuading that individual to respond to the questions; and (3) deciphering unanticipated information. I am distributing my current Fair Market Value survey online.

It is not unusual to learn that a hospital employs questionable policies and practices in order to stay competitive in the marketplace. This is why confidentiality is so important. When I conduct the survey over the phone I have all the identifying information of the respondent. When I do it online the respondent's ID is anonymous. The online approach protects the respondent and the surveyor.

A Fair Market Value survey can help the individual hospital determine if they are paying what is fair. It also can provide important unanticipated information that could help the hospital take corrective action before its next audit either internal or by external government agency.

August 20, 2008

PAs and LAcs: is there a model here?

At the risk of reinforcing the "us" versus "them" stereotype (i.e., Eastern versus Western medicine) I describe my recent interaction with two primary care physicians who support acupuncture in principle and action. Despite this, they were flummoxed with a proposal I made to them that LAcs (Licensed Acupuncturists) should work as primary care providers (PCPs) in safety-net clinics where there is a tremendous need for providers available to triage the avalanche of patients seeking care every day. Here is a report on the issues confronting safety-net clinics.

I attended a dinner sponsored by the California Academy of Physician Assistants. The event was one in a series of dinners hosted by CAPA across the state to promote the utilization of PAs in group practices. Five speakers represented PAs and MDs working in group practices. I sat at a table with two physicians that occupy the role of Medical Director in safety-net community clinics. The Medical Director makes the decision whether or not to hire non-physician providers, for example LAcs.

I asked several key questions: (1) what do you know about acupuncture licensing and practice? (2) Have you hired an acupuncturist or been treated by one? (3) Are you aware acupuncture is identified as a primary care profession in California? [click to review legislative language] and (4) What do you think about hiring LAcs to function as primary care providers (PCPs) under physician supervision once they have completed a one year post licensure certificate primary care program? Their responses follow.

LAc licensing and practice? Both MDs knew nothing about the education and licensing requirements for acupuncturists. Neither accepted the suggestion that an LAc was a peer in terms of education and licensing, even if the LAc had completed a doctorate (i.e., DAOM or OMD) program.

Know any LAcs? One physician has hired an LAc in his community clinic. However, he pointed out he had to hire a supervisor who could interpret "TCM-speak" and supervise the LAc. He hired the LAc because he believed the service was in demand among safety-net clinic patients. The other MD is not exactly in a position to hire LAcs although his support would be extremely important for dozens of clinics) but sees one for his own pain issues and believes the medicine works.

Acupuncture as primary care profession? Neither MD has any knowledge of this and found the statement hard to accept.

LAcs working as PCPs in safety-net clinics?
"If they want to be MDs then go to medical school" said one. "Do they have the training to do that?" asked the other. Both found this idea very difficult to accept.

I advanced my own idea that has been percolating for a few years; LAcs working as PCPs in limited roles in safety-net clinics. The ideas are simple and straightforward.

There is a shortage of PCPs working in safety-net clinics. As one of the doctors put it, "I cannot hire a family practice physician at $120,000 when Kaiser is paying $140,000 with a superior benefits package". Recent discussion has considered expanding the scope of practice for Nurse Practitioners (NPs) so they might work as PCPs in these clinics. [read proposal to expand NP scope of practice]. While this is a great idea it is flawed by the likelihood that NPs are no more inclined than are MDs to work for wages offered by safety-net community clinics below what they make in their chosen profession, even if they could function like an autonomous physician. The market argues for self-interest.

It is widely believed that a high proportion of LAcs are unemployed or under-employed; that is they are unable to support themselves in their profession once licensed. Explanations for this phenomenon are many from blaming the AMA to blaming the AOM schools. Nobody really knows what are the employment facts for LAcs. The leading organizations in Acupuncture and Oriental Medicine appear more inclined to keep it that way. The NCCAOM conducted a recent survey for which outcomes have been forthcoming more than a year. Not only would it be nice to know what were the outcomes, it would be nice to know what was asked (items) of whom (stratification).

It is an observable truth that AOM schools are disinclined to prepare their graduates to work in mainstream medicine. This conclusion is drawn based on several axioms. There is the widespread belief actively promoted within AOM that TCM is fundamentally oppositional to mainstream medicine. It is empirically true that LAcs do not work in mainstream medicine nor do they have a place within mainstream US healthcare. Graduates of AOM schools are not trained to work in mainstream medicine.

Acupuncturists have one option upon graduation; work in private practice. A 2001 publication - the only one of its kind - carefully described the poor employment prospects for LAcs in neutral language. [review the Dower study here]. Certainly there are open-minded practice groups where LAcs work on a multi-disciplinary team however this writer would hold that these situations are the exception and not the rule.

Yet, if LAc's received the kind of training a PA undergoes, it is entirely feasible that LAcs might be sufficiently prepared to work in safety-net clinics where the need is greatest for PCPs.

How?

Enroll LAcs with PCP experience and/or knowledge to complete a one year long training program wherein the student is immersed in 4 week clerkships in primary care and selected specialty care mainstream medicine settings. Include didactic training in primary care medicine leveraging online educational models and graduate with a certificate in primary care practice. Locate the primary care clerkships in safety-net clinics that agree to hire program graduates. The PC LAc works full-time, under physician oversight, like a PA, triaging patients for specialty clinics (diabetes, ophthalmology) and treating within his own scope of practice.

Why would this work?

Safety-net clinics need primary care providers to break the log jams in clinical triage. The clinics need to hire at salary levels below that of MDs ($120,000) and NPs ($90,000). Unemployment among LAcs is so high that a waiting workforce would jump at the opportunity to earn a living. Additionally, there is a cadre of dissenting LAcs who actually believe working within mainstream medicine is a good idea.

I recognize many of the same characteristics in AOM today as when I joined the USC PA program in 1986. The PA profession was divided.

One faction wanted to remain isolated, under the radar. This group was populated by PAs for whom medicine was a 2nd or 3rd career. They were older and happy to be practicing medicine instead of selling real estate or teaching middle school. They feared facing off with NPs for stature on the multidisciplinary medical team. They wanted to retain the 16 month certificate program that prevailed among at least a third of PA training programs. They easily found jobs. Life on the periphery of mainstream medicine was not so bad.

The other faction wanted a BS entry level professional degree. They wanted to write prescriptions. They liked working with physicians and aimed for autonomy in practice. They were "pre-med drop outs" who did not want to give up their dream to work in medicine.

The PA profession changed during the next decade. Today the BS is the entry level degree while two-thirds of PA programs offer master level training. PAs are on par with NPs in every aspect.

AOM is caught in a similar struggle. The isolationists want to maintain a nominal "peer" status with physicians, a belief unsupported by the most basic metrics of success. Instead of focusing efforts on finding an entry point for LAcs into mainstream medicine, AOM leadership - co-opted by the AOM schools - is focused on maintaining the status quo where the odds a licensee will be able to make a living is the same as tossing a coin.

The opportunity to join mainstream medicine is right there right now. Who will seize the moment and blaze a new path leading to membership in the medical profession?

The National Guild of Acupuncture and Oriental Medicine (NGAOM) is pursuing initiatives that lead to more work opportunities in mainstream medicine. NGAOM is also working to redirect the California Acupuncture Board towards this goal, along with constructing a curriculum leading to the PC LAc certificate. Positions taken by the NGAOM are in the distinct minority within the profession. Hopefully, that will change as opportunities to work in mainstream medicine open up for LAcs.

October 9, 2008

Venice Family Clinic receives award for innovative Chronic Pain Clinic

vfc pico building.jpgVenice Family Clinic (VFC) is a long-standing community clinic with two locations in the Santa Monica and Venice neighborhoods of Los Angeles, California. Many people are surprised to learn that VFC serves a diverse and poor population of Westside adults, women and children. After all, the Westside is far better known for movie people and fine restaurants than it is for underserved and under-insured communities. There are many poor families and individuals living on the Westside for whom VFC is the only provider of quality healthcare, in part because it is a training site for UCLA Geffen School of Medicine healthcare students.

Provider coverage and timely treatment are a common challenge for many community clinics also referred to as "safety-net". For many people these clinics are the last resort for healthcare. Budgets have razor thin margins and there is tremendous reliance upon providers in training. Physicians "triage" each patient that comes into VFC making a referral to the appropriate "service". Wait time for follow through is always an issue.hardy_mary.jpg

A pair of forward-thinking integrative physicians at VFC, Myles Spar and Mary Hardy, wanted to test whether referral to treatment might be enhanced with an integrative and innovative Chronic Pain Clinic. "Integrative" is the term that has emerged for describing a blend of mainstream medicine with Complementary and Alternative Medicine (CAM). The two physicians proposed teaming chiropractors, acupuncturists, and an osteopathic doctor with themselves to offer services within the CAM providers' scopes of practice to VFC patients.chcflogo.jpg

Blending CAM with mainstream medicine is not so unusual. The Wilshire Boulevard corridor in West LA is home to dozens of integrative practices featuring MDs, LAcs and DCs offering a range of remedies. However, the Chronic Pain Clinic at VFC is the first I have been involved with or read about that extends the model to underserved populations.

My role is data management and analysis. Together with the integrative MDs and the VFC administrative team we were able to demonstrate positive outcomes in the first Phase of the project to earn a prestigious LEAP award from the California HealthCare Foundation.

You can read about the award here.

In a recent post I discussed ideas for cross-training acupuncturists to function as extenders to primary care providers and deliver care within the scope of their license. My inspiration comes from 10 years helping develop two USC Physician Assistant degree programs and my experience with the VFC chronic pain program. I am confident cross-trained LAcs can fulfill the triage function reducing the wait period while continuing to deliver quality healthcare to the families and individuals who rely on safety-net clinics for their primary care.

The question of how CAM providers can blend in with mainstream medicine remains open. The VFC chronic pain program is demonstrating one way that benefits patients and the clinics seeking to serve them.